Do you Ship Internationally ?
It’s the most Frequently Asked Questions
Yes, we ship internationally. Shipping is done through our partnering companies such as UPS, FEDEX, TNT, DHL and many others to make sure transportation is done in a timely fashion. International shipping can take anywhere from three days to five days to arrive at the destination country, and customs usually takes ours ones your product has arrived. All in all, it’s usually best to place an international order as early in advance of the time you need it!
Who should I to contact if I have any queries?
If you have any problem or queries to do, you can find the answers to most questions here in our FAQs. But If you can’t find the answer to your question then contact our Customer Support through our quick chat button bellow and inserting your phone number along side e-mail address. We will readily assist you with your problem.
How do I request a refund?
Refund requests and exchange of product we accept within 72 hours after the package is consider to have touch down. This is done by writing to our customer service through our quick chat button bellow and inserting your phone number, e-mail address and order ID number.
How can I cancel my order ?
Your order can be canceled by writing our customer service through our email or through the live chat service found on Trippyheaven. We will refund you immediately the refund process can take anywhere from a few hours to 2-3 business days depending on your bank.
How can I track my package ?
After making your purchase you will get an e-mail containing tracking information for your order from the delivery company some few hours after purchase. This e-mail contains information about the purchase.
What Shipping methods are available ?
At the moment we offer 2 shipping options
Regular Airmail delivery (2 – 5 days) and Express Courier delivery (1 – 3 days)
Fast and discreet night shipping (Just Within US)
Once your order has been register to be shipped, the delivery company will send you an e-mail to notify you that your product has left our facility. From this point your product is only 2 or more days (depending on the shipping method chosen) to arrive at your home or office.
Do you provide any warranty ?
It’s also one of the Frequently Asked Questions. We are proud to offer free delivery insurance in case you order amount is $200.00 or more. This means that in an unlikely event that any problems occur with your order, we will reship it for free and you will not have to bear any shipping fees or any other additional charges.
But if your order amount is below $200, you will need to provide delivery insurance fees to warranty your package.